Frequently Asked Questions
Everything you need to know about your racquet sports gear and orders.
How long does shipping take within Canada?
Standard shipping typically takes 3-7 business days depending on your province. We offer expedited shipping options at checkout for players who need their gear sooner.
Do you offer professional racquet stringing services?
Yes, we provide professional stringing services for tennis, squash, and badminton racquets. You can select your preferred string and tension directly on the product page before adding a racquet to your cart.
What is your return policy on used equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that racquets cannot be returned once the plastic wrap on the handle is removed or if the racquet has been played with.
Are the products on RacquetGuys.ca authentic?
Absolutely. We are an authorized retailer for all brands we carry, including Yonex, Babolat, Wilson, Head, and Prince, ensuring you receive 100% authentic equipment.
Do you offer a price match guarantee?
Yes, we strive to offer the most competitive prices in Canada. If you find a lower advertised price from an authorized Canadian retailer, please contact us and we will do our best to match it.
Can I track my order once it has shipped?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.